FREQUENTLY ASKED QUESTIONS
Here are the answers
There is a big interest in our products and our company – which makes us very happy. The greater the interest, the more questions there are. That's why we have summarized the most frequently asked questions here in a FAQ – true to the motto “Good to know”. Are you interested in a specific topic? Then you can narrow down all relevant questions on this topic by clicking on the relevant keyword.
Which carriers and parcel services do you work with?
„We mainly dispatch through the parcel services UPS and FedEx and with the carrier Dachser.“
How often does the JB newsletter come out?
„Once a month, if there is news to report.“
Are other, custom gobo motifs possible?
„Yes, upon request and depending on the motif, but only in black and white. The requested motif must be sent as a vector graphic, preferably in DXF format (.dxf). If necessary, or for further questions, feel to contact Benjamin “Benni” Simeg from the service team directly.“
Where can I buy JB devices?
„Through one of our dealers or directly from us. For this, feel free to contact Lisa Ott, at info@jb-lighting.de .“
How can I get replacement gobos?
„Just send an email to our tech support. Benni and Roland will be glad to help you.“
Are there JB lights in still other colors?
„Yes, upon request! Up to now, we have produced our moving heads, which come standard in black, and in special colors, such as silver, gold and white upon special customer request. If you are looking for pictures of this, feel free to browse Instagram. You’re sure to find them there. If you’re interested, our sales team will be glad to help you.“
Can I also finance or lease the material or devices through you?
„No, we don’t offer our own financing. However, we can recommend leasing companies we have worked with for years. For this, feel free to contact Lisa Ott info@jb-lighting.de . There is no obligation. She can give you more information.“
Is it possible just to buy inlays, without a case?
„No. We do not offer inlays as accessories, but only cases with the appropriate inlays as a package.“
Do the omega brackets fit all devices?
„Yes, the standard omega bracket (item No. BLOB02) fits all current headlights.“
How do I find out if there are new software updates?
„You can find the current software for each product in the download area, with the current selection, and on our website’s corresponding product pages. And, naturally, our technology newsletter will inform you. That assumes that you have already subscribed to Tech-News.“
Do you still produce LICON light mixing consoles?
„No. We develop and produce only LED moving heads. Of course, the light mixing consoles can still be repaired — we still have all common replacement parts in storage.“
Where can I rent JB moving lights?
„At many providers all over Germany. All further information can be found in our user network – JB-Lighting’s community portal. There you will find out who has which and how many JB products in stock for you to rent.“
Can anyone use the JB user network?
„Yes! For that, you have to log on and then filter by city or postal code, distance and JB product, and possible rental dealers will be shown. Register now!“
How much does a JB moving head cost?
„Contact our sales team directly for price queries and a non-binding offer – whether on the phone, or best by email to info@jb-lighting.de“
Why is the M18 in white not as bright as the P18, even though the M18 has higher LED output?
„For white light in certain colour temperatures, not all colours are needed in full output. Therefore, the sum of the output is less than with white light LEDs and therefore the brightness. Do you have questions about that? Then feel free to contact Michael “Noddl” Nothelfer from technical sales.“
Can I get demo devices to test?
„Yes, please send us an email, and we’ll set up possible dates.“
Does JB-Lighting offer company tours?
„Yes! We love to give them! We’re always very happy to show off our production. Please write to Jule Braungardt (email: jule.braungardt@jb-lighting.de) and set up possible tour dates.“
