FREQUENTLY ASKED QUESTIONS

Here are the answers

There is a big interest in our products and our company – which makes us very happy. The greater the interest, the more questions there are. That's why we have summarized the most frequently asked questions here in a FAQ – true to the motto “Good to know”. Are you interested in a specific topic? Then you can narrow down all relevant questions on this topic by clicking on the relevant keyword.

View all

How can I get information and manuals for old products?

„You can find them at our website’s download centre: JB-Lighting - Download Centre. Otherwise you can email our service team and ask. “

Can I also have you repair my lamps?

„Absolutely! To ensure faster processing of your repair request, please use our service form and insert it filled out and printed with each product upon shipping.“

How do I find out if there are new software updates?

„You can find the current software for each product in the download area, with the current selection, and on our website’s corresponding product pages. And, naturally, our technology newsletter will inform you. That assumes that you have already subscribed to Tech-News.“

How do I find out if there are new software updates?

Mercatorhalle Duisburg invests in P15

As one of the most important event venues in the Ruhr area, the Mercatorhalle offers space for concerts, conferences, and high-profile events.

VLLV e.V. quarterly meeting at JB-Lighting

On September 16, 2025, we welcomed around 40 members of the Association of Lighting Designers and Media Operators (VLLV e.V.) to our venue in Blaustein.

Blue light seminar

Early September, an inspiring blue light seminar took place at the Hellerau Theater in Dresden, organized by TAL Chemnitz together with HAW Hamburg

Vocational School Classes Visit JB-Lighting

Early July, we had the pleasure of welcoming three vocational school classes specializing in event technology

JB NEWSLETTER

Cookie guidelines

We use so-called cookies for the correct functioning of our website. Further information on this subject can be found in our data protection declaration.

Essential

These cookies help us to enable the operation and features of the website. They ensure the basic functioning and can therefore not be deactivated.

External media

With your agreement, you allow the loading of external media which are associated with the setting of system-related cookies by the provider in question. (Google Maps, Vimeo, YouTube)

Statistics and marketing

Marketing cookies make it possible to render the content of our website as well as the advertising on third-party sites as relevant as possible for you. Please note that data for this are sometimes transmitted to third parties such as Google or Facebook. We use Google Adwords and Google Analytics.

Legal notice|Data privacy

JB User Network - the community portal

Who has what and how many JB products are in stock and where can I rent them? Our User Network provides you with the answer. Simply filter by town or postcode, distance and the JB product you need and possible rental companies will be displayed immediately – lets get started!

Forgotten password?

Registration

In order to be able to use our User Network or to store your company data (My Account) and your stock of JB devices, registration with subsequent authorisation is required!

JB-Lighting is Member of