FREQUENTLY ASKED QUESTIONS
Here are the answers
There is a big interest in our products and our company – which makes us very happy. The greater the interest, the more questions there are. That's why we have summarized the most frequently asked questions here in a FAQ – true to the motto “Good to know”. Are you interested in a specific topic? Then you can narrow down all relevant questions on this topic by clicking on the relevant keyword.
How can I get information and manuals for old products?
„You can find them at our website’s download centre: JB-Lighting - Download Centre.
Otherwise you can email our service team and ask.
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Are the connection cables for the lights included with delivery?
„Yes, naturally, a 2 m rubber cable is included with version H07RN-F 3G1.5mm² with original Neutrik connector True1 black on the moulded Schuko plug.“
Are there JB lights in still other colors?
„Yes, upon request! Up to now, we have produced our moving heads, which come standard in black, and in special colors, such as silver, gold and white upon special customer request. If you are looking for pictures of this, feel free to browse Instagram. You’re sure to find them there. If you’re interested, our sales team will be glad to help you.“
Do you still produce LICON light mixing consoles?
„No. We develop and produce only LED moving heads. Of course, the light mixing consoles can still be repaired — we still have all common replacement parts in storage.“
Where can I rent JB moving lights?
„At many providers all over Germany. All further information can be found in our user network – JB-Lighting’s community portal. There you will find out who has which and how many JB products in stock for you to rent.“
Can anyone use the JB user network?
„Yes! For that, you have to log on and then filter by city or postal code, distance and JB product, and possible rental dealers will be shown. Register now!“
How much does a JB moving head cost?
„Contact our sales team directly for price queries and a non-binding offer – whether on the phone, or best by email to info@jb-lighting.de“
Are there special care instructions and intervals for the devices?
„At regular intervals – once a year – the zoom/focus guide rails, the rotating gobos, and the aperture slider bearings on the profile lights should be checked for adequate lubrication. The plastic parts of the headlight should be regularly checked for damage and beginning cracks – also see Chapter 8.9 in the manual.“
Can I also finance or lease the material or devices through you?
„No, we don’t offer our own financing. However, we can recommend leasing companies we have worked with for years. For this, feel free to contact Lisa Ott info@jb-lighting.de . There is no obligation. She can give you more information.“
Is it possible just to buy inlays, without a case?
„No. We do not offer inlays as accessories, but only cases with the appropriate inlays as a package.“
Are the devices RDM capable?
„Yes, all our headlights are RDM capable.“
Can I control the LEDs individually on the Sparx washers?
„Yes, through the direct single pixel control and through predefined macros.“
Which protocols run through Ethernet interfaces?
„sACN (streaming ACN) and Art-Net. Our Sparx Pixel Washers also include Kling-Net (control protocol for Arcaos media servers).“
Do the headlights have wireless DMX?
„Yes, Lumen Radio CRMX TiMo is permanently installed.“
Why is the M18 in white not as bright as the P18, even though the M18 has higher LED output?
„For white light in certain colour temperatures, not all colours are needed in full output. Therefore, the sum of the output is less than with white light LEDs and therefore the brightness. Do you have questions about that? Then feel free to contact Michael “Noddl” Nothelfer from technical sales.“
How much brighter is the M18 profile in the colours?
„This depends a lot on the light colour, and there is no catch-all answer. However, compared to the P18 profile, the colours are consistently brighter: red twice as bright and green/blue about 8 times as bright.“
What does the CRI express?
„Colour reproduction is a quality characteristic of artificial light, compared to natural light. A light source that does not contain all the spectrum colours of sunlight makes the colours of illuminated objects look natural — then the colour reproduction is optimal. The Colour Rendering Index, or Ra, is a key figure of a photometric quantity that describes the quality of the colour rendering of light sources with the same correlated colour temperature (CCT). The higher the CRI, or Ra value, the more naturally colours are reproduced and the more pleasantly they are perceived.“
Do the omega brackets fit all devices?
„Yes, the standard omega bracket (item No. BLOB02) fits all current headlights.“
Does JB-Lighting offer company tours?
„Yes! We love to give them! We’re always very happy to show off our production. Please write to Jule Braungardt (email: jule.braungardt@jb-lighting.de) and set up possible tour dates.“
