FREQUENTLY ASKED QUESTIONS
Here are the answers
There is a big interest in our products and our company – which makes us very happy. The greater the interest, the more questions there are. That's why we have summarized the most frequently asked questions here in a FAQ – true to the motto “Good to know”. Are you interested in a specific topic? Then you can narrow down all relevant questions on this topic by clicking on the relevant keyword.
Are other, custom gobo motifs possible?
„Yes, upon request and depending on the motif, but only in black and white. The requested motif must be sent as a vector graphic, preferably in DXF format (.dxf). If necessary, or for further questions, feel to contact Benjamin “Benni” Simeg from the service team directly.“
Where can I buy JB devices?
„Through one of our dealers or directly from us. For this, feel free to contact Lisa Ott, at info@jb-lighting.de .“
How can I get replacement gobos?
„Just send an email to our tech support. Benni and Roland will be glad to help you.“
Are there JB lights in still other colors?
„Yes, upon request! Up to now, we have produced our moving heads, which come standard in black, and in special colors, such as silver, gold and white upon special customer request. If you are looking for pictures of this, feel free to browse Instagram. You’re sure to find them there. If you’re interested, our sales team will be glad to help you.“
I need replacement parts. Who should I contact?
„It’s best to contact Benjamin Simeg and Roland Grundner from the /Service/Ersatzteilserviceservice team directly.“
Can I also finance or lease the material or devices through you?
„No, we don’t offer our own financing. However, we can recommend leasing companies we have worked with for years. For this, feel free to contact Lisa Ott info@jb-lighting.de . There is no obligation. She can give you more information.“
Is it possible just to buy inlays, without a case?
„No. We do not offer inlays as accessories, but only cases with the appropriate inlays as a package.“
Do you still produce LICON light mixing consoles?
„No. We develop and produce only LED moving heads. Of course, the light mixing consoles can still be repaired — we still have all common replacement parts in storage.“
Where can I rent JB moving lights?
„At many providers all over Germany. All further information can be found in our user network – JB-Lighting’s community portal. There you will find out who has which and how many JB products in stock for you to rent.“
Can anyone use the JB user network?
„Yes! For that, you have to log on and then filter by city or postal code, distance and JB product, and possible rental dealers will be shown. Register now!“
How much does a JB moving head cost?
„Contact our sales team directly for price queries and a non-binding offer – whether on the phone, or best by email to info@jb-lighting.de“
Can the LED modules be replaced?
„Yes, that is possible. However, the replacement is relatively demanding, so we recommend that our service team do it. “
Do the omega brackets fit all devices?
„Yes, the standard omega bracket (item No. BLOB02) fits all current headlights.“
Can I get demo devices to test?
„Yes, please send us an email, and we’ll set up possible dates.“
